Table Of Contents
Latest update [menu]
Live Experience demo app allows you to showcase various customer in-app engagement scenarios with voice, video, screen share, annotations, and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.
The demo app also includes the KYC scenario for the digital identification engagement workflow.
Description [menu]
License: http://www.oracle.com/pls/topic/lookup?ctx=wsccl&id=eula_demo_android
Live Experience allows you to enhance your customer experience by adding digital communication channels directly in your mobile app
In-App Engagement Channels for Web and Mobile:
Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating, SMS conversations
Seamless transitions between channels and escalating to richer interaction modes
Built-in mechanisms for maintaining customer privacy and control
Customer Context and Engagement Scenarios:
Proactively engage your customers at key moment of their journey
Capture customer web and mobile context to support action and decisions within the process
Design personalized engagement scenarios based on context, history and business priorities
Telephony-to-Digital Escalation:
Augment telephony-primed interactions with digital experiences
Add visual content to supplement voice communication
Accelerate contact center digital transformation by leveraging existing channels and processes
Real-time ID Scanning and Verification:
Authenticate your customer identities using their mobile device cameras
Live Experience Demo allows you to showcase various customer engagement scenarios with voice, video, screen share, annotations and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.
A subscription to Live Experience cloud service is required to run this demo.
https://www.oracle.com/industries/communications/products/live-experience-cloud/
How to install Oracle Live Experience Demo APK for Android [menu]
Download Oracle Live Experience Demo APK file (oracle.wsc.samples.cloud.android.mcedemo_1908_52484384.apk) from APKBundles.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (oracle.wsc.samples.cloud.android.mcedemo_1908_52484384.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install Oracle Live Experience Demo APK on Windows 7/8/10 or MAC PC? [menu]
Download Oracle Live Experience Demo APK file(oracle.wsc.samples.cloud.android.mcedemo_1908_52484384.apk) from APKBundles.com to your PC (ex: /Users/xxx/Downloads/(oracle.wsc.samples.cloud.android.mcedemo_1908_52484384.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file oracle.wsc.samples.cloud.android.mcedemo_1908_52484384.apk on Emulator screen
Oracle Live Experience Demo APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.